Land line not working

[Adrian300]

I am now entering my second week without a working telephone line despite being told bt working on it. Engineer arranged again as previous appointments not kept but cannot arrive until another week. Is this usual.

Broadband is working fine.

[Daniel0210 · Accepted solution]

@Adrian300 

There have been quite a few 'lost days' due to the Communication Workers Union (incorporating lots of Openreach staff) recently taking industrial action which has caused delays to both installations and repairs. 

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.