20 Mar 2023 11:51 AM
I have problems with my landline. I can make calls but when someone rings me it cuts off after two rings.
I have reset all my settings. When I ring the helpdesk they say they are unable to help me as I am not at home even though I tell them that I am. I just want to report a fault.
20 Mar 2023 12:14 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
22 Mar 2023 11:04 AM
Posted by a Sky employeeWe are still looking to help you JJM+HICk. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
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