17 Apr 2023 10:59 AM
I have had no land line to use for several months, there is loud crackling & buzzing noise, tried all suggestions, new 'phone works good on next doors line, no interference from anywhere, next doors 'phone is exaclty same on my land line, can anyone help please, I cannot ring sky has line is hopeless, can sky sort it out please or contac me somehow
Desperate now, payoing for a line that is no good
Thanks
25 Apr 2023 01:07 PM
Thanks agin to everyone, Openreach have been & found the fault on the cable from the road to the outside box, they have replaced the cable & the land line works perfect now, sincrer thanks to all who advised
17 Apr 2023 11:17 AM
Posted by a Superuser, not a Sky employee. Find out more@sallirb Could you please run the phone line test folowing the link below.
https://www.sky.com/help/articles/fix-phone-problems-start
17 Apr 2023 11:24 AM
yes, done this 3 times to make sure but still hopeless, thank you
17 Apr 2023 12:26 PM
Posted by a Superuser, not a Sky employee. Find out more@sallirb I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
17 Apr 2023 12:29 PM
Posted by a Sky employeeThanks for escalating. We've sent an invite to sallirb.
17 Apr 2023 12:54 PM
How do I get the invite, can it be email please as I cannot talk on land line due to it being unusable
Thanks
17 Apr 2023 12:57 PM
Posted by a Superuser, not a Sky employee. Find out moreYou should see a red/blue chat bubble in the bottom corner of your forum page. Click on that to start.
17 Apr 2023 01:58 PM
Hooray, sky chat. after 1 hour, has found a problem with the line outside our property so Sky says should be fixed within 5 days by Openreach, thank you to everyone who has helped me, I really do appreciate it, Thank you
25 Apr 2023 01:07 PM
Thanks agin to everyone, Openreach have been & found the fault on the cable from the road to the outside box, they have replaced the cable & the land line works perfect now, sincrer thanks to all who advised
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion