Help Land line

[sallirb]

I have had no land line to use for several months, there is loud crackling & buzzing noise, tried all suggestions, new 'phone works good on next doors line, no interference from anywhere, next doors 'phone is exaclty same on my land line, can anyone help please, I cannot ring sky has line is hopeless, can sky sort it out please or contac me somehow

Desperate now, payoing for a line that is no good

Thanks

[Highlinder]

@sallirb  Could you please run the phone line test folowing the link below.

https://www.sky.com/help/articles/fix-phone-problems-start 

[sallirb]

yes, done this 3 times to make sure but still hopeless, thank you

[Highlinder]

@sallirb  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to sallirb.

[sallirb]

How do I get the invite, can it be email please as I cannot talk on land line due to it being unusable

Thanks

[Daniel0210]

@sallirb 

You should see a red/blue chat bubble in the bottom corner of your forum page. Click on that to start. 

[sallirb]

Hooray, sky chat. after 1 hour, has found a problem with the line outside our property so Sky says should be fixed within 5 days by Openreach, thank you to everyone who has helped me, I really do appreciate it, Thank you

[sallirb · Accepted solution]

Thanks agin to everyone, Openreach have been & found the fault on the cable from the road to the outside box, they have replaced the cable & the land line works perfect now, sincrer thanks to all who advised