17 Sep 2023 04:18 PM
I've just joined Sky and Talk. Appears that my landline is a different number to what is in my account. Any ideas why? I can make calls and receive them now with the number coming up from my mobile log....
19 Sep 2023 09:37 AM
Yes, I contacted Sky who talked me through how I should have configured the landline device to my new router. Technology has moved on since I moved it would seem.... felt somewhat embarrassed but now I have a landline with the correct number.
18 Sep 2023 08:28 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
19 Sep 2023 08:45 AM
Sorted now but thanks any way.
19 Sep 2023 09:31 AM
Posted by a Superuser, not a Sky employee. Find out more@Elle3 would,you be able to tell us how it was resolved?
19 Sep 2023 09:37 AM
Yes, I contacted Sky who talked me through how I should have configured the landline device to my new router. Technology has moved on since I moved it would seem.... felt somewhat embarrassed but now I have a landline with the correct number.
19 Sep 2023 10:05 AM
Posted by a Superuser, not a Sky employee. Find out moreThank you. I'm,glad you were able to resolve it with Sky's help.
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