Check phone line

[Emily363]

Phone has been intermittently saying 'Check phone line' for about a month now. No dial tone and does not ring when I call it from mobile. No issues with internet, seems to be connected ok and power cable also. Took out phone line from microfilter and pluged directly into socket as suggested but no luck so far. Have taken out and replaced and wiggled all cables-no change to the display. Any ideas please?

[caesarome]

@Emily363 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Emily363]

This didn't work unfortunately, any other suggestions?

[caesarome]

@Emily363 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Emily363.

[Tom-W19]

After speaking with Emily363 we accessed the account and ran a line test which detected an external fault on the line and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Emily363 and thanks again.