16 Apr 2021 08:42 AM
My Bill tels me
FREE
FREE
FREE
16 Apr 2021 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@Thet wrote:
This I believe should be explained more clearly by Sky.
That's probably something Ofcom would be interested in. Using the word 'Free' in that context could well be misleading.
16 Apr 2021 09:03 AM
Posted by a Superuser, not a Sky employee. Find out moreThe Sky Pay as You Talk service itself is free.
But that Sky Pay as You Talk package is as the name suggests is Pay for calls as you talk.
Some calls like 0800 are free, but most other calls are not.
The call tariff for this and the other Talk packages are here;
Sky Talk - Tariff guide
If you want free landline calls, you will have to upgrade your Sky Talk package.
16 Apr 2021 10:37 AM
Posted by a Superuser, not a Sky employee. Find out more
@Thet wrote:
I was under the impression that when I took out Ultrafast FTTP that calls made through VOIP would be free...
I'm afraid that's not the case. Calls made via Sky VOIP are charged in exactly the same way as calls made via a standard Sky phone line. The Pay as you Talk package is free, in that there's no monthly subscription charge, but all calls are chargeable. I agree it's not clearly explained in the billing.
16 Apr 2021 10:43 AM
Hi Mark39
Yes you are right it isnt explained clearly. In my book FREE means FREE and in my limited knowledge using Sky Broadband under VOIP is the same as using my mobile connected to Sky Wi Fi to make calls which in the mobile case does not incur a charge for use of the internet through Sky Ultrafast broadband. This I believe should be explained more clearly by Sky.
16 Apr 2021 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@Thet wrote:
This I believe should be explained more clearly by Sky.
That's probably something Ofcom would be interested in. Using the word 'Free' in that context could well be misleading.
16 Apr 2021 11:37 AM
Hi Timmybegood,
They probably would but what concerns me is all the friends I have recommended Ultrafast and VOIP to as being Free..
16 Apr 2021 12:18 PM
@Thet wrote:
My Bill tels me
- Sky Talk Internet Calls
FREE
- Sky Pay As You Talk
FREE
Hi @Thet
Thanks for using the Sky Community.
Just to throw in my tuppence worth.
Sky Talk Internet Calls - this is effectively confirming that there are no additional line rental costs, these days they are built into the broadband costs. This also confirms the underlying tech that your landline is using.
Sky Pay As You Talk - is your call package, this has no cost with your package.
Feel free to use these contact options to raise these concerns directly with Sky. 🙂
Mark
Community Manager
23 Jul 2021 09:02 PM
I was told specifically by an advisor that when I upgraded to Ultra fast my call would be free as they were now void.
I am extremely unhappy to find that now I get charged for ordinary calls within the UK. And, they're not cheap!
Personally, I think it's a P take.
It's not as if my £100 + a month to Sky is a pittance.
23 Jul 2021 11:20 PM
Posted by a Superuser, not a Sky employee. Find out more
@sidav wrote:
I was told specifically by an advisor that when I upgraded to Ultra fast my call would be free as they were now void.
Suggest you ask for the call recording to be listened to and ask Sky to release you from your contract on the basis of what you were told.
24 Jul 2021 08:13 AM
Wonderful answer. More messing about and go back to a standard phone line?
You don't get the point here.
Sky are sadly lacking in customer service skills.
It's voip, therefore standard calls should be free. Obviously, premium or international should be charged for.
24 Jul 2021 08:35 AM
Posted by a Superuser, not a Sky employee. Find out more@sidav Not sure why you think Voip calls should be free, no other VoiP provider gives you free calls unless you have the appropriate calls package.
24 Jul 2021 09:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@sidav wrote:
It's voip, therefore standard calls should be free. Obviously, premium or international should be charged for.
Sky don't offer free VOIP calls, so that won't happen. Nor is there any reason why they should. I don't know any other provider that does so either.
So I think you have two options: pay for a calls package with Sky, or see if Sky will release you from your contract as I posted previously and pay for a calls package with another provider.
24 Jul 2021 01:23 PM - last edited: 24 Jul 2021 01:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@sidav wrote:
It's voip, therefore standard calls should be free.
Why? Calls that are made from a VOIP service to a non-VOIP endpoint still have a cost per minute to the carrier at the point where the traffic breaks out to PSTN. There may be an argument that VOIP to VOIP calls should be 'free', but that's still only a very small proportion of usage.
18 Sep 2021 11:53 AM
I use my mobile over sky voip and it is free.. So why should the landline be any different. It is doing exactly the same thing!.. And yes, they need to be a lot clearer with their use of the word 'free'.
18 Sep 2021 01:04 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sarky+T wrote:
I use my mobile over sky voip and it is free..
How do you do that?
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