11 Mar 2023 06:34 PM
On New Year's Eve last my home telephone which a Sky talk line went dead and stayed
dead until the beginning of February! I tried and tried to get in touch with Sky eventually
after a long journey Sky posted there was outage in my area and I would be hearing from
then soon needless to say I didn't but to cut a long long story short it seems that I was
told by an engineer that the fault was in the telephone exchange in my area and was
Affecting thousands of customers in my area and after digging up a main road locally after
several days the engineers were out and up poles the service was resumed!!!
I had no phone calls for month before they got around to me when my phone began
working at the beginning of February 2003. No apologies were received and my bill for
January was fully charged the usual fee so too was my bill for February. I still have
spoken. Sky Representative or had an explanation from them most of all a refund.
11 Mar 2023 06:49 PM
Posted by a Superuser, not a Sky employee. Find out moreSee this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.
11 Mar 2023 07:50 PM
I have been requested to enter more information on my thank you to Daniel 2010
I t is obvious with an ounce of sense that your talking to yourself
11 Mar 2023 07:57 PM
Posted by a Superuser, not a Sky employee. Find out moreYour post is a bit confusing. Where have you been requested to enter more information?
12 Mar 2023 12:34 PM - last edited: 12 Mar 2023 12:41 PM
Posted by a Superuser, not a Sky employee. Find out moreI suspect that's the forum filter which blocks very short posts: it catches responses such as just a 'thankyou' and generates the red 'please enter more information' text.
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