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[Lisa-P1987]

Thanks for chatting to us @bigringtommo1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[bigringtommo1]

thank you sky tech team,sorry for late reply but ive been monitoring the skybox before giving you a yes or no,after 4 days the banner has not returned so i think its finally gone,thank all of the sky community for your help and the tech team for being so patient with me,and solving the issue !!! thyanks again to all

nigel on behalf of his mother