Discussion topic: Upgrading Sky+ (not even HD..) to Sky Q

This message was authored by: BelmontRoad · ‎28 Dec 2022

Hi,

Looking to upgrade my in-laws archaic Sky+ (non-HD) box to Sky Q but the website seems to want only offfer me Sky Q with Multiroom. They only have one TV so this is no use.

Been round and round the website trying to find the option to just upgrade their single box to another single box but it doesn't readily appear.

If anyone has the link to this mythical page, I'd be very grateful..

This message was authored by: Annie+UK · ‎28 Dec 2022

Phone the sales team and find out what the can do for you

My Sky Plus FAQ My Sky Glass/Stream FAQ Sky+SD customers losing SD channels! (See Q48)

This message was authored by: BelmontRoad · ‎28 Dec 2022

Thanks - but as I'm not the account holder, would they speak to me to authorise changes?

This message was authored by: SKY1992bf · ‎28 Dec 2022

@BelmontRoad wrote:
Thanks - but as I'm not the account holder, would they speak to me to authorise changes?

@BelmontRoad Yes they should do providing you know the telephone account access password if one is setup

the only thing you won't be able to do is cancel anything

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This message was authored by: TimmyBGood · ‎28 Dec 2022

@BelmontRoad wrote:

Looking to upgrade my in-laws archaic Sky+ (non-HD) box to Sky Q but the website seems to want only offfer me Sky Q with Multiroom. They only have one TV so this is no use.

Chances are the website is offering the 'free VIP upgrade' (no up-front cost) by default. To get just a main Q box typically requires paying a fee but this is still cheaper than paying for unwanted Multiscreen over an 18 month minimum period.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: oj01 · ‎29 Dec 2022

@BelmontRoad They're currently offering free upgrades to Non-HD box customers anyway due to the BBC switching off SD channels from the New Year. So explore that route when you phone.

Sky Community Forum SuperUser
Former Sky+HD Beta Tester
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Member Of The Community Since 2011
Staying on Sky+HD

This message was authored by: TimmyBGood · ‎30 Dec 2022

@oj01 wrote:

@BelmontRoad They're currently offering free upgrades to Non-HD box customers anyway due to the BBC switching off SD channels from the New Year.

Good point: I'd forgotten about that. The dedicated web page is here:

https://www.sky.com/help/articles/bbcupgrade

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Upgrading Sky+ (not even HD..) to Sky Q

Upgrading Sky+ (not even HD..) to Sky Q

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