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Discussion topic: Tv

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This message was authored by Cow+low This message was authored by: Cow+low

Tv

I've had no tv for several days now and on the screen it informs me that my sky+hd box isn't getting a satellite signal

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

@Cow+low 

Sky no longer send engineers to faults with Sky+ and Sky+HD set ups including dish issues. Unless you already have Sky Protect through Domestic and General Insurance you will need to source a local satellite engineer at your own expense. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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