0

Discussion topic: Sky + stuck on initialising/ no satellite signal

Reply
This message was authored by carl+john+wall This message was authored by: carl+john+wall

Sky + stuck on initialising/ no satellite signal

Turned my sky plus box on from the mains yesterday and since then it's had the your box is initialising come back later, also no satellite signal and date is Thursday 01 01. I have tried rebooting it, done an update and checked all wires/connections. But nothing has worked. 

Carl j wall
Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky + stuck on initialising/ no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

It will either be the result of a box failure or no signal from your satellite dish reaching the box. Probably best to book am engineer who will pinpoint the cause.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky + stuck on initialising/ no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a dish issue, contact someone to take a look

 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion