Sky + box losing signal every evening

[Sarah+Nendick]

My mum's sky + box works fine all day and then loses signal every evening around 6pm for about 2 hours when it just reconnects by itself. She has been onto engineers a number of times and they talk her through rebooting (she's 87 and finds it all a bit confusing). Nothing has worked. She has no broadband so the box is not connected to any broadband. Any idea (overheating? Timer?) please.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147