17 Apr 2023 07:04 PM
I've just been reinstated and since then I can't download anything. Catch up wont work, nor on demand. I've reset box, changed from SD to HD etc. I get the message to use this service you need to upgrade subscription but I have everything I need to watch and download on demand.
17 Apr 2023 07:32 PM
Posted by a Superuser, not a Sky employee. Find out moreDue to this:
@Cg1988 wrote:
I've just been reinstated
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
18 Apr 2023 08:56 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to Cg1988.
No problem. Browse or search to find help, or start a new discussion on Community.
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