Hi, my sky has been down since Saturday, can you help please

[Bmcn]

Hi, my sky has been down since Saturday, can you help please

[Bmcn]

Hi anyone available to help

[GD1]

@Bmcn  You need to be aware this is a customer helps customer forum and responses are not immediate, bumping the thread or marking your reply as the answer won't get a faster reply.

What error messages do you see on scren when you try to use your Sky+ box?

[Annie+UK]

This forum is primarily customer-to-customer help, you need to contact Sky

[Bmcn]

Your Sky+HD box isn't getting a signal 

[GD1]

@Bmcn  Are you seeing any of the below on screen messages when trying to watch Sky+? Follow our no satellite signal help steps.

• “Your Sky+HD box isn’t getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available”
• "Your Sky+HD box isn't getting a satellite signal."
• "No satellite signal"
• "No signal"
• "No input"