07 Feb 2024 07:07 PM
Strangley I am getting a 'No Satelite Signal' on a few stations such as 501 (Sky News), 512 & 522. All other channels play perfectly so it can't be a 'no signal' situation. Checking Sky TV status for my area says 'no issues'. Have rebooted the box a few times - no difference. Any ideas?
07 Feb 2024 07:11 PM
Posted by a Superuser, not a Sky employee. Find out more"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
07 Feb 2024 07:20 PM
Thanks Anne for quick reply. This problem only happened today after many years good service - perhaps a component has gone faulty. I'd like to keep the Sky+ box as have many hours of recordings plus I use the RF out facility to watch Sky on other TVs around the house. I suppose recent high winds might have moved the dish slightly so that some channels can't be recieved now while others can be because of different transponders.
07 Feb 2024 07:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@SilverBirch2 wrote:
I suppose recent high winds might have moved the dish slightly so that some channels can't be recieved now while others can be because of different transponders.
That's a distinct possibility. Or a failing LNB, especially if it's more than 5 years old. It's unlikely to be a box problem.
11 Feb 2024 04:10 PM
Having decided that I probably needed a new LNB and was looking for a local engneer to arrange replacement, the various failing channels have all come back and the 'no signal' message has gone. I didn't actually do anything but obviously quite happy although it is a mystery - just thought I'd let you guys know that it has been resolved - thanks for you input.
11 Feb 2024 04:14 PM
Posted by a Superuser, not a Sky employee. Find out moreA slightly shifted dish that subsequently moves back to its initial position could be the reason, this does not mean the issue will not reoccur
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