Don’t have a viewing card

[Cazza151]

I don't have a viewing card in my box , it's an old box while I can get most of my channels suddenly I'm getting a message saying 

There is a problem with your viewing card.

Ensure your sky viewing card is correctly inserted.

now I'm not getting my sky sports etc . 
The box is not connected to a phone line as it's in a cupboard in my laundry.

Any help please ?

[Annie+UK]

To watch any subscription channels like Sky Sports etc.. you require a viewing card, without a viewing card you only get the free channels BBC, ITV1 etc...

Are you 100% sure you have no card as it is hidden under a flap on the bottom-right of the front of a Sky box

[Cazza151]

I don't have a flap where the card is hidden. There is a slot saying interactive card but no card in it . 

[Annie+UK]

Do you have a viewing card number in the box settings?

Do you have a Sky Subscription?

[Cazza151]

Yes I have sky subscription plus all sports channels pay £56 a month 

don't know about number 

[Mark39]

@Cazza151 you must have had a Viewing Card in order to receive Sky Sports channels. They're encrypted and only decrypted by the presence of your Card.

[Annie+UK]

---

@Cazza151 wrote:

Yes I have sky subscription plus all sports channels pay £56 a month 

don't know about number 

---

Just check the settings screens, IIRC it's on the Details screen where the model number of the box is shown

[Cazza151]

I've found the viewing card now what ?? 
it doesn't look very healthy??

[Annie+UK · Accepted solution]

If you mean the card looks burn then thats normal and nothing to be concerned about (See Q25 in my FAQ)

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Cazza151]

Thank you 🙏🏼 

[Jase67]

How can I order a new viewing card? Ours was sent back in error with our old sky box

[Annie+UK]

---

@Jase67 wrote:

How can I order a new viewing card? Ours was sent back in error with our old sky box

---

You could phone Sky

[Jase67]

Can't get thru to sky. Is there link to order a new viewing card pls anyone?

[Mark39]

You can't request one online. If you can't get through because staff are currently undergoing training, just try again later and you should be ok.

[Annie+UK]

Try now, Sky agents were in training but should now be avaiable