04 Nov 2023 11:05 AM
I don't have a viewing card in my box , it's an old box while I can get most of my channels suddenly I'm getting a message saying
There is a problem with your viewing card.
Ensure your sky viewing card is correctly inserted.
now I'm not getting my sky sports etc .
The box is not connected to a phone line as it's in a cupboard in my laundry.
Any help please ?
04 Nov 2023 12:33 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you mean the card looks burn then thats normal and nothing to be concerned about (See Q25 in my FAQ)
Try performing a New Install
04 Nov 2023 11:19 AM
Posted by a Superuser, not a Sky employee. Find out moreTo watch any subscription channels like Sky Sports etc.. you require a viewing card, without a viewing card you only get the free channels BBC, ITV1 etc...
Are you 100% sure you have no card as it is hidden under a flap on the bottom-right of the front of a Sky box
04 Nov 2023 11:31 AM
I don't have a flap where the card is hidden. There is a slot saying interactive card but no card in it .
04 Nov 2023 11:36 AM
Posted by a Superuser, not a Sky employee. Find out moreDo you have a viewing card number in the box settings?
Do you have a Sky Subscription?
04 Nov 2023 11:40 AM
Yes I have sky subscription plus all sports channels pay £56 a month
don't know about number
04 Nov 2023 11:41 AM - last edited: 04 Nov 2023 11:42 AM
Posted by a Superuser, not a Sky employee. Find out more@Cazza151 you must have had a Viewing Card in order to receive Sky Sports channels. They're encrypted and only decrypted by the presence of your Card.
04 Nov 2023 11:44 AM
Posted by a Superuser, not a Sky employee. Find out more
@Cazza151 wrote:
Yes I have sky subscription plus all sports channels pay £56 a month
don't know about number
Just check the settings screens, IIRC it's on the Details screen where the model number of the box is shown
04 Nov 2023 11:47 AM
I've found the viewing card now what ??
it doesn't look very healthy??
04 Nov 2023 12:33 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you mean the card looks burn then thats normal and nothing to be concerned about (See Q25 in my FAQ)
Try performing a New Install
04 Nov 2023 01:32 PM
Thank you 🙏🏼
07 Feb 2024 03:00 PM
How can I order a new viewing card? Ours was sent back in error with our old sky box
07 Feb 2024 03:08 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jase67 wrote:
How can I order a new viewing card? Ours was sent back in error with our old sky box
You could phone Sky
07 Feb 2024 03:11 PM
Can't get thru to sky. Is there link to order a new viewing card pls anyone?
07 Feb 2024 03:13 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can't request one online. If you can't get through because staff are currently undergoing training, just try again later and you should be ok.
07 Feb 2024 03:13 PM
Posted by a Superuser, not a Sky employee. Find out moreTry now, Sky agents were in training but should now be avaiable
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