Dish issue. Do I need to be at home for replacement or repair?

[Tara100]

Hi. I Have Sky HD at home.

Everytime it rains heavyish, I lose all channels, or at best, there's very pixelated images and intermittent sound.

My dish is nearly years old, so has likely had it's life.

My problem is, for some time, I can't be at home for an engineer to call, even on weekends (my work hours are all over the place, with little notice)

After repair or replacement, would they need access to the house to check the signal is ok? 

p.s.

I don't want a Sky Q upgrade right now.

Thank you.

[Tara100]

The dish is nearly 20 years old. I missed bits out 🙂

[Daniel0210]

@Tara100 

They would normally check the signal has improved, plus if the engineer feels the need to move the dish position he/she would require your okay. 

[Tara100]

Daniel0120

I don't mind the dish being moved, but do you mean he'd need to enter the house to check the signal?

Thanks

[Daniel0210]

@Tara100 

Yes. Surely you want the engineer to check the pixels and sound issues have been fixed. 

[TimmyBGood]

@Tara100 

The engineer will use a satellite direction finder and signal meter to align the dish externally but as @Daniel0210 indicates they will also want to check cable signal at the Sky box.  They typically also require someone to be available to give permission for them to drill a hole for their ladder safety tether.