Can't access Catch up on Sky+

[Christine191]

After a power cut, Sky eventually came back on with list of programmes and th planner,  but not Catch up. Message says box needs to be connected to broadband. How do I do that?

[caesarome]

If it was working before the power cut then your box must already been connected to the internet. You do sometimes find after an issue like this it can take a little while to start working so perhaps try again in a few hours.

[Christine191]

@caesarome. Thank you for replying. However the power cut was last night.  I have a very old Sky+ box and tried going into Services - Settings - Network - Connect with password, except that there isn't  Select with password. If there was I could enter the Wifi network and password. Where else can I enter them? The box and router are in different rooms.

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@Christine191 wrote:

After a power cut, Sky eventually came back on with list of programmes and th planner,  but not Catch up. Message says box needs to be connected to broadband. How do I do that?

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[Mark39]

@Christine191 try turning both your broadband router and your Sky box off at the plug. Wait 30 seconds before restarting your router and another 4 minutes before restarting your Sky box. Then see if it connects.

[Christine191]

@Mark39. Thank you for the suggestion, but unfortunately it made no difference. I'll probably have to get on to Sky.

[Christine191]

For the benefit of others with the same problem, it was fixed by turning off the Sky box by pulling out the plug for a few minutes. No need for passwords etc after all!