Discussion topic: Sky Store Purchases not on Sky Q Box

This message was authored by: Le+Mesmer · ‎08 Dec 2021

When seeing the offer of Sing for free, I've tried to 'purchase' it through the link and have entered my PIN correctly. I then get an error message saying "There is a problem accessing my payment"

Ive then gone to my recordings to see if it's downloaded and none of my previous purchases are showing. I've checked on Sky store through the website and they're showing in my account but aren't available on the Q Box. Any ideas!?

This message was authored by: mike+simmonds · ‎08 Dec 2021

If you were "buying" Sing on the website and saw an error message - this can usually be resolved by a livechat with the Skystore team

https://www.skystore.com/n/hlch/help/contact-us/live-chat

Any buy and keep movies you can see online - it should allow you to send those to your Sky box

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Le+Mesmer · ‎09 Dec 2021

It's not letting me do the purchase through the main Sky Q box. Upon further investigation, it will let me purchase and view my purchases on the mini box but not on the main one.

This message was authored by: caesarome · ‎09 Dec 2021

Have you rebooted your main box at the mains, leave it off for two minutes before powering it back up again.

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