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Discussion topic: I’m looking to redeem sky vip free film but it won’t let me it says my account is not enabled for pu

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This message was authored by laurie88 This message was authored by: laurie88

I’m looking to redeem sky vip free film but it won’t let me it says my account is not enabled for pu

I’m looking to redeem sky vip free film but it won’t let me it says my account is not enabled for purchases

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I’m looking to redeem sky vip free film but it won’t let me it says my account is not enabled fo

Posted by a Superuser, not a Sky employee. Find out more

Hi @laurie88   You still need a payment method set up in the account section of the Sky Store website even if the purchase is free.

https://www.skystore.com/n/aacc/my-account/account

 

This message was authored by caesarome This message was authored by: caesarome

Re: I’m looking to redeem sky vip free film but it won’t let me it says my account is not enabled fo

Posted by a Superuser, not a Sky employee. Find out more

If setting up a payment method doesn't cleat this error then it might be that as the message says your account has not been enabled for Sky Store purchases so you will need to contact Sky Store support about this.

 

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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