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Discussion topic: mini q box keeps tripping network connection

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This message was authored by Garry811 This message was authored by: Garry811

mini q box keeps tripping network connection

My Mini Sky Q box suddenly stopped connecting to main box downstairs. After looking at various other threads I switched both boxes off and reset my BT WIFI and also switched off for a period of time as nothing else worked. 

 

Everytime I tried to reconnect my WiFi to main box it would get a tick to show connected then I'd go upstairs and try connect mini box  but it would say it couldn't connect and i would go back downstairs and it had changed to X next to network connection. 

 

Eventually I realised that if I switched my mini box off the main box stayed connected, so the mini box keeps tripping network connection everytime it's switched on

 

Any idea on solutions??? 

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This message was authored by Chodley This message was authored by: Chodley

Re: mini q box keeps tripping network connection

Posted by a Superuser, not a Sky employee. Find out more

This is the kind of nonsense that led me to using powerlines etc. and switching off wifi on the Sky boxes.

 

My personal theory - I think the Q mesh sometimes decides for np good reason that the mini is the way to get to the internet and if it has a poor signal compared to the main box it gets upset.

 

Maybe try completely resetting the mini box (hold down power button for 15 seconds) and leave it at step 1 and then go and redo the Q?

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