04 Feb 2024 03:15 PM
itvX & 4 are missing from one of my mini boxes. I have rebooted the master box and both miniboxes. One minibox works fine but the other will not show itvX or 4. Help!
05 Feb 2024 10:35 PM
Following on from the Sky, I have updated some software and its all ok now.
05 Feb 2024 07:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@Kahula1 wrote:
itvX & 4 are missing from one of my mini boxes. I have rebooted the master box and both miniboxes. One minibox works fine but the other will not show itvX or 4. Help!
Hi @Kahula1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?
05 Feb 2024 08:19 AM
Posted by a Sky employeeHi there @Kahula1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
05 Feb 2024 09:03 AM
Posted by a Superuser, not a Sky employee. Find out moreITVX the app and ITV4 the channel? Weird. Is it on the same software version as the other boxes?
05 Feb 2024 10:35 PM
Following on from the Sky, I have updated some software and its all ok now.
05 Feb 2024 10:38 PM
One of the boxes had outdated software. Now upgraded and all working OK now thanks
07 Feb 2024 04:38 PM
Posted by a Sky employeeUpdate-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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