Sky Q
0

Discussion topic: Viewing card

Reply
Nicky5
What's this?
This message was authored by Nicky5 This message was authored by: Nicky5

Viewing card

‎23 Nov 2023 05:08 PM

We have a new sky Q box but have not been sent a viewing card.

Report post
Post 1 of 6
265 Views
Reply
0 Likes
Reply

All Replies

PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Viewing card

‎23 Nov 2023 05:13 PM

Posted by a Superuser, not a Sky employee. Find out more
@Nicky5 wrote:

We have a new sky Q box but have not been sent a viewing card.

You use the one you ejected from your old box before returning it.

I am just another Sky customer and my views are my own
Report post
Post 2 of 6
263 Views
Reply
0 Likes
Nicky5
What's this?
Topic Author
This message was authored by Nicky5 This message was authored by: Nicky5

Re: Viewing card

‎23 Nov 2023 05:17 PM

We don't have an old sky tv box we are a new customer

Report post
Post 3 of 6
255 Views
Reply
0 Likes
PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Viewing card

‎23 Nov 2023 05:18 PM

Posted by a Superuser, not a Sky employee. Find out more

Ok, the installing engineer should have one with them when they mount your dish.

I am just another Sky customer and my views are my own
Report post
Post 4 of 6
252 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Viewing card

‎23 Nov 2023 05:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nicky5 

The viewing card is normally posted out to be received before the engineer arrives with the Sky Q box. The engineer normally carries spares. How did the engineer show you how the box worked? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 5 of 6
249 Views
Reply
0 Likes
oldfella
What's this?
Superuser
This message was authored by oldfella This message was authored by: oldfella

Re: Viewing card

‎23 Nov 2023 05:22 PM

Posted by a Superuser, not a Sky employee. Find out more
@Nicky5 wrote:

We have a new sky Q box but have not been sent a viewing card.

Hi @Nicky5 

Are you sure it's a Q TV box you have received?

Normally only the Broadband hub is posted out and all TV boxes are carried by the installer.

Report post
Post 6 of 6
243 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion