0

Discussion topic: SkyQ box comes on briefly, 2 seconds, then switches off. Won't stay on.

Reply
This message was authored by Sharc19 This message was authored by: Sharc19

SkyQ box comes on briefly, 2 seconds, then switches off. Won't stay on.

All leads checked and good. Switched off at walk overnight. Switched on and flashes on screen for a couple of seconds then switches off. Box about 18 months old.
Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: SkyQ box comes on briefly, 2 seconds, then switches off. Won't stay on.

Posted by a Superuser, not a Sky employee. Find out more

@Sharc19 wrote:
All leads checked and good. Switched off at walk overnight. Switched on and flashes on screen for a couple of seconds then switches off. Box about 18 months old.

Hi @Sharc19 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

IMG_0432.png

 

Sharc19
Topic Author
This message was authored by Sharc19 This message was authored by: Sharc19

Re: SkyQ box comes on briefly, 2 seconds, then switches off. Won't stay on.

Thank you! Tried all above and no joy. Have booked an engineer visit. Thanks again @oldfella 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion