Sky Q not turning on

[Magsa123]

My sky Q box has had issues for over a month. 
I did a reset on it as it wasn't working and now I am unable to even get it to turn back on. The Q is going round in blue and the LED is orange. None of the sky Mini boxes are working as it says not connected to Sky Q box. I have restated the sky Q box numerous times and been sat at the blue spinning thing for over an hour

Someone help please!!!!

[oldfella]

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@Magsa123 wrote:

My sky Q box has had issues for over a month. 
I did a reset on it as it wasn't working and now I am unable to even get it to turn back on. The Q is going round in blue and the LED is orange. None of the sky Mini boxes are working as it says not connected to Sky Q box. I have restated the sky Q box numerous times and been sat at the blue spinning thing for over an hour

Someone help please!!!!

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Hi @Magsa123 

Check through the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back....

[Magsa123]

Hi

thanks for this - it still isn't working! Just still spinning blue

[oldfella]

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@Magsa123 wrote:

Hi

thanks for this - it still isn't working! Just still spinning blue

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Hi @Magsa123 

If you have tried the recovery procedure in step 2 of the link then the solution is shown.