SKY Q JDR TEST CARD NOT SHOWING

[PROTCHARD]

I followed all instruction in the turtoorals but the hdr test card is not available for download and the add test card only plays a audio.

where can I find and download.

alrqsy have deleted and deleted forever all downloads

[nigea99]

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@PROTCHARD wrote:

I followed all instruction in the turtoorals but the hdr test card is not available for download and the add test card only plays a audio.

where can I find and download.

alrqsy have deleted and deleted forever all downloads

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hi @PROTCHARD 

First of all have you managed to set your Screen resolution to 2160p 10 bit - you need to have done this to get the correct Test card listed.

For me I can gedownload it from :

Help - HDR Set-up Tutorials

Select Test Cards thumbnail (that incorrectly says SDR Test Card in the thumbnail)

Scroll down to 'Other'  (The Series 1 tab just has the tutorial Videos)

Hopefully if your box is set up correctly you should now get the UHD HLG Test Card to download

[PROTCHARD]

Hi,

Sky  q set up correctly, Samsung TV is indicating UHD, HDR.

on the "Other Tab" have downloaded UHD  hdr hlg test card.

Playing the test card keep getting blue screen saying not set up for download and only plays the screen.

[nigea99]

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@PROTCHARD wrote:

Hi,

Sky  q set up correctly, Samsung TV is indicating UHD, HDR.

on the "Other Tab" have downloaded UHD  hdr hlg test card.

Playing the test card keep getting blue screen saying not set up for download and only plays the screen.

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Hmmm - it does seem to indicate there is a problem with your SKY  box & your TV not quite seeing eye to eye as it were. 

Please may I ask you double check all the TV Settings to ensure it is set to Deep color (I think that is the setting on Samsung - although it mght be something else  like enhanced, Full Colour etc.)  for the HDMI being used by SKY

[PROTCHARD]

The Samsung model is 

qe65q85catxxu and appears correct as the HDMI input indicates UHD HDR.

[nigea99]

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@PROTCHARD wrote:

The Samsung model is 

qe65q85catxxu and appears correct as the HDMI input indicates UHD HDR.

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hi again @PROTCHARD 

Still reading your Manual but please can you check that the HDMI is set to 'Input Signal Plus'

(Menu - Settings - All Settings - Connection - External Device Manger)

[PROTCHARD]

Hi,

that"s correct, 4 x HMDI all set to Input signal Plus.

[nigea99]

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@PROTCHARD wrote:

Hi,

that"s correct, 4 x HMDI all set to Input signal Plus.

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hi @PROTCHARD 

I wouldn't hold my breath but possibly worth trying a power down restart of  your Q box

[cuke]

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@PROTCHARD wrote:

Hi,

that"s correct, 4 x HMDI all set to Input signal Plus.

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Assuming your SkyQ box is connected directly to your TV and you are using the correct HDMI cable?

[PROTCHARD]

Hi,

HDMI correct cable as. CMe in the main sky Q box. Assume it is rated for  UHD HDR