Paramount + not playing any programmes

[VFR]

I have Sky Q with the Paramount + package and it has now stopped working.  I can open the App, login, select my profile and select a programme to watch BUT all that happens is that I get a screen with a spinning circle.  All other streaming apps work fine.  I have Gigabit internet and the Sky box is wired directly to the router.

I have used the 001/Select method to reset the Apps but still get nothing playing. It is the same on my main box and the 2 other Sky Q boxes.

Any ideas how I can resolve this?

[Tom-W19]

Hi @VFR 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[VFR]

Thanks Tom.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[VFR]

I have been waiting on an invite to a chat buit have not recieved any.  Please do not close the invite.

[Greenfingers001]

@VFR We’ve sent another invite to chat. Please engage within 48 hours to prevent the request closing.

[Monster821]

I was in a chat and was asked to reboot my router and I have now lost that chat!

[VFR]

This is still an issue and despite checking with my ISP who categorically state they are not blocking anything, it is still not working!

To validate that it must be a sky issue, my 4K Apple TV box on the same switch on the same TV and connected to the same router can access Paramount Plus using the app.  So I can access it on my network using an iPhone, an iPad, Apple TV, a MacMini and 3 MacBooks but not on my Sky main box or 3 Sky Q boxes.  How can this possibly be the case that the ISP is blocking specific services to Sky boxes?

Incidentally, Discovery Plus also shows thee xact same symptoms and I cannot access that App via Sky either but can access it using all of the above devices.