Netlix stopped working

[MartynHEN]

Netfix suddenly stopped working  on my bedroom TV although Netlix works fine on my living room TV main Sky Q box and on my iPad over WiFi. Is there a way to reset the upstairs Sky Q mini box please?

[oldfella]

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@MartynHEN wrote:

Netfix suddenly stopped working  on my bedroom TV although Netlix works fine on my living room TV main Sky Q box and on my iPad over WiFi. Is there a way to reset the upstairs Sky Q mini box please?

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Hi @MartynHEN 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

[MartynHEN]

I've got a good network connection , all Sky channels on the bedroom TV but no Netfix. It's. asking to rejoin and I've not got the apps that are on my main TV and iPad.

[oldfella]

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@MartynHEN wrote:

I've got a good network connection , all Sky channels on the bedroom TV but no Netfix. It's. asking to rejoin and I've not got the apps that are on my main TV and iPad.

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Hi @MartynHEN 

All Q boxes and minis should be on the same software version.
See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates
https://www.sky.com/help/articles/updating-sky-box-software

[MartynHEN · Accepted solution]

Thank you oldfella. I did everything you suggested and I did eventually find a way of getting Netflix back on.

This is what I now have to do and hope someone else will find this useful.

Press home on the Sky Q remote, scroll to on demand, scroll to Netflix, select apps and the logins appear again and all the films are there to choose from. Hooray.