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Discussion topic: Netflix upgrade?

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This message was authored by Annie127 This message was authored by: Annie127

Netflix upgrade?

Would be grateful if anyone can confirm whether it's possible to upgrade Netflix without having to phone customer services. I called at the weekend to review options as our TV contract ends tomorrow,  asking for none of our services to be removed, and discovered after the call that what the guy has actually done to save us money is put us on the cheapest Netflix package with ads. My husband is not happy! The app suggests you can upgrade on the Sky Q box by going to My Sky, but I can't find any option to actually change anything. Any ideas much appreciated! 


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Netflix upgrade?

Posted by a Superuser, not a Sky employee. Find out more

@Annie127 wrote:

Would be grateful if anyone can confirm whether it's possible to upgrade Netflix without having to phone customer services. I called at the weekend to review options as our TV contract ends tomorrow,  asking for none of our services to be removed, and discovered after the call that what the guy has actually done to save us money is put us on the cheapest Netflix package with ads. My husband is not happy! The app suggests you can upgrade on the Sky Q box by going to My Sky, but I can't find any option to actually change anything. Any ideas much appreciated! 


@Annie127 you will have to contact Sky i'm afraid 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Netflix upgrade?

Posted by a Superuser, not a Sky employee. Find out more

@Annie127 wrote:

Would be grateful if anyone can confirm whether it's possible to upgrade Netflix without having to phone customer services. I called at the weekend to review options as our TV contract ends tomorrow,  asking for none of our services to be removed, and discovered after the call that what the guy has actually done to save us money is put us on the cheapest Netflix package with ads. My husband is not happy! The app suggests you can upgrade on the Sky Q box by going to My Sky, but I can't find any option to actually change anything. Any ideas much appreciated! 


@Annie127 you will have to contact Sky i'm afraid 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Annie127
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This message was authored by Annie127 This message was authored by: Annie127

Re: Netflix upgrade?

Thanks so much for your reply, really appreciate it ... I feared this might be the case! 

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