Just rejoined sky but still have old sky box and satellite dish.

[Ian32]

Engineer is booked for 6th October, but does he really need to come if I already have everything?, can't I just be sent a new viewing card ?.  Thanks. 

[TimmyBGood]

@Ian32 

If the 'old sky box' is Sky+ / Sky+ HD then that's obsolete.

If it's Q hardware from a previous contract then it should have been returned to Sky.

The LNB on the dish requires changing when moving from Sky+ to Sky Q.

[Ian32]

I think its Sky+ as they did not want it back when I left the last time.

[TimmyBGood · Accepted solution]

@Ian32 

You'll be getting an installer with a Sky Q box in their van and a ladder to do the LNB change.

Sky+ HD hasn't been the current platform since 2016 and Sky doesn't offer new subscriptions on it.

[Ian32]

Thanks for that, Dont think he will need a ladder though as the dish is really low, it is attached to the fence and I am always banging my head of it when in the garden, I remember him telling me when they first fitted it that they can put them really low now.

[nigea99]

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@Ian32 wrote:

Thanks for that, Dont think he will need a ladder though as the dish is really low, it is attached to the fence and I am always banging my head of it when in the garden, I remember him telling me when they first fitted it that they can put them really low now.

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Height of a Satellite dish is not a signal strength issue (the signal comes from approx 22000 miles above the earth)  but more an issue of what might obstruct it when low down  - Trees/animals/humans/vehicles etc.