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Discussion topic: Had fibre broadband put in Monday now Wednesday and my sky Q won’t except the new password?

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Markm68
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This message was authored by Markm68 This message was authored by: Markm68

Had fibre broadband put in Monday now Wednesday and my sky Q won’t except the new password?

‎14 Feb 2024 04:10 PM

Had fibre broadband put in on Monday all my devices have connected but the sky Q box won't except the new password and connect

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Had fibre broadband put in Monday now Wednesday and my sky Q won’t except the new password?

‎14 Feb 2024 04:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Markm68 

 

Try a Network Reset 

 

Home - Settings - Setup - Network.

 

Highlight Status and then select Reset on the right hand side.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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