Error - "The content you have selected cannot be played on this device".

[edake1]

Sky Q  mini box shows error when trying to watch one particular Sky Max recording "Funny Woman".

Error says - "The content you have selected cannot be played on this device".

I can play it OK on main Sky Q box. Other Sky Max recordings play OK on the mini box.

I have reset the modem and both the main and mini Sky boxes. Same software on both boxes which is the latest version.

Any ideas?

[edake1 · Accepted solution]

Problem solved. Another thrad has suggested that the recording is in UHD and appantely mini boxes do not play UHD. I would have thought that if you paid for UHD you should be able to watch on both boxes.

[KW4675]

The problem of UHD programs not be played on the Sky Mini Box is easily solved, once you have selected the programme you wish to watch select All formats and then select Standard definition and the program will be downloaded in SD you can then watch the content on you Mini Box. 😄