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Discussion topic: Changed broadband losing connection

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RogerTrevor
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Changed broadband losing connection

‎24 Apr 2024 06:08 PM

Since changing to a different broadband provider we are having to input the Wi-Fi password regularly 3-4 times a week.

never happened when on Skynbroadband.

anyone else have this problem?

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ThePope27
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Re: Changed broadband losing connection

‎24 Apr 2024 10:17 PM

@RogerTrevor  Are you with BT ?

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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RogerTrevor
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Re: Changed broadband losing connection

‎25 Apr 2024 06:57 AM

No with Vodafone 

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ThePope27
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Re: Changed broadband losing connection

‎25 Apr 2024 07:54 AM

Try changing the wifi channel in the router settings as it might be clashing with the sky q mesh channel.

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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Invisiblename
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Re: Changed broadband losing connection

‎25 Apr 2024 10:24 AM

Posted by a Superuser, not a Sky employee. Find out more

@RogerTrevor  Did you do a Network reset on the Sky Q box when you changed provider?

I am just another Sky customer!
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