Can’t pair viewing card

[Scott071]

I have a new sky q box. The error or screen is saying go to setting and set up viewing card however the remote is not letting me access the settings 

[oldfella]

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@Scott071 wrote:

I have a new sky q box. The error or screen is saying go to setting and set up viewing card however the remote is not letting me access the settings 

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Hi @Scott071 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.