Being asked to return equipment i returned in January

[Essex74]

• I returned my sky equipment in the packaging sent ib January and got message acknowledgement that with courier. Just gor a text this morning saying they are sending me packaging for my sky equipment. What's going on?

[caesarome]

@Essex74 

This does happen I'm afraid so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Essex74 to chat.