OTP not being sent

[Madingley]

@Daniel-F 

This is a very serious issue, and Sky have let down a lot of people over an unacceptable length of time. Sky have not been transparent and honest in keeping its much valued??? Customers informed of the cause of the fault, and what arecthey doing to rectify it, and equally important, appease their customer base.

How do I find out if I am in contract with my SIM only contract please?

[Max+graham]

Phone sky mobile  and ask for cancellation team they'll tell you 

[GD1]

@Madingley  Si m contracts are 12 month minimum term, you should have an email from when you ordered the sim?

[Kerry_C]

Just retried, still no code. 
Think the only solution is to move from sky mobile to another provider. 

[JonB3]

This is also a problem on my Co-op Bank online payments for both debit and credit card.  The bank has had to set my OTP to be sent by email instead of SMS.  The bank tells me this is only a problem on Sky mobile and EE.  So it must be a technical fault at Sky mobile.  You need to sort this out and stop blaming other service providers.

[Mrstiddy]

@Daniel-F  
still not working . Even my bank has told me to leave as it been going on for so long .

[caesarome]

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@Daniel-F wrote:

Please retry requesting an OTP from the relevant business you are requesting this from and if it is still not working, fill in the following link here: https://forms.office.com/e/dUU97GjGSU

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[MON]

Has anyone from sky actually come out and confirmed what is wrong? Personally I'm out of contract and have ordered sims with another provider. I'll be cancelling the 3 mobile packages I have with them

[Madingley]

I spoke to Sky Mobile this morning. Not that helpful. Blaming O2, but no real clarity as to what we can expect. I told them about Sky Community and how many people are furious about the situation, but very non-committal.

I'm going to switch my OTP email address on Tuesday when I can get through to the bank. Until then.... who knows???

[Hotspur+Vik]

My problem with receiving OTP messages from Santander was finally resolved yesterday. I phoned Santander on Monday, spoke to the digital team and they said they would relay this to Sky Mobile and call back within 48 hours. I received a voicemail on Wednesday to say it was fixed and I should call back to revert my delivery method from email to SMS. I called back on Thursday and while I was on hold for nearly 45 minutes being told it was NOT fixed eventually another team confirmed it was, and a couple of hours later I found I could receive an OTP by SMS again. Fingers crossed this was not a one-off.

[HP7890]

Anyone else not got this sorted?

I was trying to set up mobile banking - has anyone else been doing this as this is when my OTP's stopped

[ClareHunt78]

I still am having this issue, no OTP from Santander since 28th March so no access to my online banking which is incredibly stressful

[djb59]

UPDATE:Sky were no help but Santander changed my OTP notifications to email and everything works fine now.   They told me they're getting lots of calls from Sky Mobile customers with the same problem.   I'm just waiting for my contracts to end so I can switch to another provider

[Madingley]

@djb59

That's what I plan to do first thing Tuesday, and I won't be using my Sky email address to do it either!

Can anyone out there tell me if I change my mobile provider sim only, will my mobile address numbers be copied over?

Also, any good suggestions of sim only provider would be most welcome!

Crazy times. I can't b elieve just how time consuming this whole situation has been, and how many messages the subject has evoked. I guess this is all tip of the iceberg compared to the actual number of customers have been affected.

[ENBar]

10 days since first experiencing this issue and it remains unresloved.  I cannot access my online banking or mobile banking without the OTP code.   

Shambolic from Sky, but not unexpected. I never have a postive experience when dealing with them.