Link mobile to sky account,

[Karen5231]

Hi Hannah+Allsop 

I don't know if you've read my last post? Well I finally found out because my husband had taken out a new mobile account the same time as I did & used the joint bank account we use for bills the sky system was getting confused as to which mobile account it was trying to link to so the last member of staff I spoke to said she would take off the bank account number & add a new bank account number so I could link my mobile account to the rest of our sky account once it was linked she changed the bank details back the account I originally wanted to use.  Don't know if this will help you? 

[caesarome]

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@Hannah+Allsop wrote:

Hi,

I am having this issue too. I've spoken to several people and no one seems to be able to help. Can you advise please?

Thanks

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@Hannah+Allsop 

Would you like the messaging team on here to contact you about this ?

[Karen5231]

Hi @Hannah+Allsop 

Don't know if you read my last post? It turns out because my husband took out a mobile account the same time I did & used the account details for the account we use for bills the sky system got confused as to which mobile account it was trying to link. The lady I spoke to at sky took off the bank details I had originally used then added different bank details so I could then try to link my mobile which it worked I was able to link the account & then the lady changed the bank details back to the original bank details & I've had no trouble & am able to check my mobile account now. Don't know if this helps you? 

[Hannah+Allsop]

Really helpful Karen, I will look into this.

Thank you 😌

[Hannah+Allsop]

@caesarome Yes please 😊

[tom0987654321]

Is there human service desk? (removed) This is outrageous!

Moderator note: Removed inappropriate language

[caesarome]

@Hannah+Allsop 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Hannah+Allsop  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Lodders20]

I'm also having this problem.  How did yiu get it resolved please? Tried calling customer service and they are useless.  

[caesarome]

@Lodders20 

Are you having issues linking the account because if you are we can alert Sky's messaging team to this issue. They will then get in touch with you via here tomorrow if you would like ?

[Karen5231]

Hi @Lodders20 

It turned out that my mobile account wouldn't link because my husband also got a phone with sky the same as I did & used the bank details we use for all our bills I didn't think this would be a problem by using the same account details.  So the very helpful lady I spoke to used a different bank account so I could link the mobile to the rest of our sky account then changed the bank details back to the account I wanted to use & have had no problems since. Don't know if this helps you? I spoke to 7 different people before it finally got sorted out. 

[justwant2usesim]

I am having a similar issue and continusously faced with technical issues paged after entering correct information and have been advised to contact via mobile but i cant contact on mobile as i cant seem to log in to activate my sim. Please help.

[caesarome]

@justwant2usesim 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @justwant2usesim an invite to chat.