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Discussion topic: I have no internet unless connected via wifi

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This message was authored by MortgageBen This message was authored by: MortgageBen

I have no internet unless connected via wifi

my phone is otherwise working normally - but if i'm out the house and away from WIFI i have no internet on my IPhone 11 Pro?

 

No access to whatsapp, emails, imessages, apps or safari etc. Any ideas?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I have no internet unless connected via wifi

Posted by a Superuser, not a Sky employee. Find out more

@MortgageBen  

 

is mobile data switched on?

 

goto settings > mobile services

 

the mobile data toggle should be showing green 


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MortgageBen
Topic Author
This message was authored by MortgageBen This message was authored by: MortgageBen

Re: I have no internet unless connected via wifi

yes, switched on and 'roaming'

This message was authored by 63johnw This message was authored by: 63johnw

Re: I have no internet unless connected via wifi

Posted by a Superuser, not a Sky employee. Find out more

Have you checked you have the correct APN settings @MortgageBen 





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MortgageBen
Topic Author
This message was authored by MortgageBen This message was authored by: MortgageBen

Re: I have no internet unless connected via wifi

this is where i embarrass myself - not sure what APN settings are? 

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