Failed SIM card

[Lftek]

After activation of my new SIM card (2 weeks ago) it worked for a day then gets no signal (my wife's one working fine) Absolutely no help from Sky, just get passed around and told it will be fixed in 3 days. Have phoned 4 times now. I have also followed the help gismo and made settings changes supplied. I am a totally new customer, got Broadband and 2 SIM cards. Still within 30 days so probably going to cancel all services if not fixed soon. I'm very frustrated and stressed over this.

[PandJ2020]

You could try ordering a replacement SIM but it won't arrive until early next week now.

[caesarome]

You could try ordering a replacement to see if that works for you:

https://www.sky.com/help/articles/replacement-sim

[Lftek]

Thanks, I have asked for a new one at each of the 4 phone calls but they haven't given me one.

[caesarome]

If you go throigh that link then via device support you should be able to order one yourself if nothing there fixes your issue.

[Lftek]

Unable to go through the link, my Motorola model XT2231-2 isn't on the listing so can't continue.

[caesarome]

Can you order one via your account here:

https://www.sky.com/hub/mobile/my-sim

[Lftek]

Ok thanks, will try ordering one after Easter.