07 Dec 2023 06:02 PM
I've been having this message for the last few weeks on my phone and tablet. Can't find a solution anywhere. I've tried rebooting router, devices, it happens on WiFi and mobile data, I've cleared the cache, uninstall and reinstall the app.
08 Dec 2023 08:31 AM
Posted by a Sky employeeHi there, Esiwbob. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
10 Dec 2023 08:49 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
23 Dec 2023 12:39 PM
Hi, ai am having the same issue. Is there any update?
23 Dec 2023 01:23 PM
Posted by a Superuser, not a Sky employee. Find out moreWoulf you like Skys messaging team on here to contact you about this ?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 3.6 hours
New Discussion