Sky go on iPad - error code 50-2 previously worked ok

[Kab62]

As above - I can't get sky go on my iPad now - all channels unavailable with error code 50-2 or too many devices connected- I only have 1 device streaming sky go  - has previously worked without any problems 

[caesarome]

@Kab62 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[KOSmith]

I have the same issue also.

[caesarome]

Was it previously working Ok for you @KOSmith and if it was have you made any changes to your account recently ?

[Kab62]

Yes it was previously working and there have been no alterations to the account 

[KOSmith]

It was working fine at the weekend.  
suddenly stoppped working yesterday.  
No changes made to my account. 

[caesarome]

@KOSmith 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent KOSmith an invite to chat 🙂 

[KOSmith]

Thank you. 

[Helphrlphelp]

I have the same problem have tried everything nothing working - have Sky responded.

[caesarome]

@Helphrlphelp 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Helphrlphelp. 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

[Addie15]

Update: There has been no further response to the chat, which we are closing now. If you still need help please get back to us, so we can re-escalate this for you. Thanks.