Sky Go macbook.

[skyamateur]

Hi. I had a macbook that worked fine with skygo but i've just switched everything over to a newer macbook and now when opening the skygo app it says: 'CONNECTING YOUR APPLICATION. We're having problems connecting you. (001)'

I've tried uninstalling and reinstalling but nothing seems to be working. The sky help desk on facebook didn't really help and just suggested I look for help here!

Thank you.

[skyamateur]

Ignore that, found this from another user which worked: 

I managed to eventually get it working on M2 Mac by following these steps.

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!