I have added TNT sports to my package but it is not working on sky go app only on the tv

[Abi16]

I have added TNT sports to my package but it is not working on sky go app only on the tv. I want to watch it on sky go too- surely it should work if i have subscribed. Its been months of use already on the tv. Any help welcome. Thanks

[oldfella]

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@Abi16 wrote:

I have added TNT sports to my package but it is not working on sky go app only on the tv. I want to watch it on sky go too- surely it should work if i have subscribed. Its been months of use already on the tv. Any help welcome. Thanks

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Hi @Abi16 

If you subscribe to TNT Sport through Sky (and pay Sky for your Subscription) then you can watch on Mini boxes and Sky Go (provided you have the necessary Monthly Multiscreen subscription). Also through Sky TNT Sport in HD is included.
If you pay BT directly for TNT Sports on Sky then to receive TNT Sport on Minis you need to pay BT’s monthly second box charge. One monthly charge covers all minis. Also to receive TNT Sport in HD there is an additional BT monthly charge when subscribing though BT.

[caesarome]

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@Abi16 wrote:

I have added TNT sports to my package but it is not working on sky go app only on the tv.

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If you have added this via your Sky account @Abi16 so that you are paying Sky and not TNT themselves then you do need to give it 24 hours for Sky Go to start working via the Sky Go app so has it been more than a day for you yet ?

[Abi16]

Hi All,

I have added tnt through sky and have had it for a couple of months now. 

[Abi16]

so i dont have multiscreen so therefore I can't watch tnt on sky go? That seems really unfair considering the £28 price tag a month!

[caesarome]

@Abi16 

No that isn't correct as I think what @oldfella means if you need multiscreen if you want to link the Sky Go app to your box which you do not need to do to watch channels like TNT via the app.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Abi16 to chat.

[daylyt]

I have an identical problem with my SKY GO despite having 2 SKY boxes in the hoiuse.

[SKY1992bf]

@daylyt  Can you confirm you are paying sky direct for tnt sports and not bt

[daylyt]

Paying BT as they provide my Broadband.

[SKY1992bf]

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@daylyt wrote:

Paying BT as they provide my Broadband.

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@daylyt  Then you need to use discovery plus app only 

sky go will only work if you are paying Sky directly 

[daylyt]

I'll see if a transfer to Sky at next contract renewal is cheaper. Sky did not have the TNT option for Go when I first added TNT/ESPN/whatever to my unusual home layout and Go. Believe me Sky were and still are confused.😆