BBC iPlayer Error 02050

[Abk07]

Since yesterday we've been having issues with BBC iPlayer app on a Sky Q box. If playing a series, it struggles to load the next episode - it either buffers for a while, or it pops up with a 'Somethings Gone Wrong Error 02050'. Googling the code, it says to update the firmware, but not sure how to do this on the Sky Q box - surely its updated automatically?

Can anyone help?

[GD1 · Accepted solution]

@Abk07  Have you tried unpugging the SKy Q box for a few minutes and then plug it back in   Does this resolve the issue?

The next optioon is to refresh apps within the Sky Q settings menu.

[Abk07]

The refreshing apps seems to have done the trick - thank you!