Hi @95Washer
You aren't talking to Sky this is a customer helps customer forum, so there isn't any need to shout. If you describe the issues you are having in more detail the community will do its best to assist but with the limited information you have provided it's not clear what your issue is.
Or you can contact Sky customer service. Their number is at the bottom of this page under need more help: https://www.sky.com/help/home
Or you can raise a complaint with Sky https://www.sky.com/help/articles/how-to-make-a-complaint
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
