My Sky app won't recognise postcode

[JMcG6377]

Hi,

I cannot access any of my account information, as the My Sky app accepts my email address and password, but then when it asks for my postcode to "find my account", I input it and nothing happens.

This has been the case for some time, any help possible?

James

[caesarome]

@JMcG6377 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @JMcG6377 to chat.