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Discussion topic: i dont have a phone signal to recieve a code so i cant access my emails

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This message was authored by Terence68 This message was authored by: Terence68

i dont have a phone signal to recieve a code so i cant access my emails

I dont have a Phone signal I have internet 

I cant log on without recieving a code to my phone

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This message was authored by caesarome This message was authored by: caesarome

Re: i dont have a phone signal to recieve a code so i cant access my emails

Posted by a Superuser, not a Sky employee. Find out more

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.


To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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This message was authored by Mark39 This message was authored by: Mark39

Re: i dont have a phone signal to recieve a code so i cant access my emails

Posted by a Superuser, not a Sky employee. Find out more

Thay would onky be because you've turned on 2 factor authentication.

 

Turn it off again by using the Recovery Code and you'll be back to logging in without needing a Verification Code.

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