15 Jan 2023 12:45 AM
Every time I sign in to yahoo email I have to try and work out what the awful wording is before I can access my emails, this happens so many times a day and evening and it is driving me mad. I don't have the best eyesight and it is so difficult to differentiate between some of the letters. How can this be stopped, it has only been happening for a week or two.
15 Jan 2023 03:37 PM - last edited: 15 Jan 2023 03:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@avrilwaugh wrote:
Thank you - only Norton....
That might well be the cause. You could try disabling it as a first step to confirm one way or the other.
Edited to add: there should be an option to have the letters recited to you verbally which you might find easier.
15 Jan 2023 04:31 AM
Posted by a Superuser, not a Sky employee. Find out moreIt's called a CAPTCHA, and you are getting it because the system suspects you of not being a human.
If it started about a week ago, did you make any changes to your system about then, such as adding a VPN, new security software or browser add-on.
Blocking cookies can also cause it.
15 Jan 2023 03:27 PM
Thank you - only Norton but surely several times a day is a bit much. I have terminal cancer and find this quite upsetting and wish I could stop it.
15 Jan 2023 03:37 PM - last edited: 15 Jan 2023 03:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@avrilwaugh wrote:
Thank you - only Norton....
That might well be the cause. You could try disabling it as a first step to confirm one way or the other.
Edited to add: there should be an option to have the letters recited to you verbally which you might find easier.
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